**Permanently Closed ** MudPie Parties

The MudPie Story

Melissa and Kamau own and operate athletic facility, Playmaker U, in Sherwood Park, AB, Canada and have recently added active birthday parties to their offerings. With the success of these active parties, paired with Melissa's love to add a whimsical element through the party decor and imaginative play, MudPie Parties was born!

Party Packages

MudPie Parties offers everything from full service events hosted at Playmaker U, where we handle every detail, to DIY rental packages for parties at home or other locations. Choose your theme, package, add-ons and start planning an unforgettable MudPie experience!

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Read 11 Experiences

June 28, 2018

I have never written a bad review in my life but feel it necessary at this time to prevent people from experiencing the same stress, disappointment and financial burden that I have experienced. I too wish I had read the reviews online and at BBB as I am now stuck with a $627 charge on my credit card and scrambling to make my daughter’s 8th birthday memorable. My initial contact with Melissa was very professional and prompt until I prepaid for an Ultimate party at MudPie playhouse that was not open yet. She assured me on March 11, 2018, at the time of the booking that I would be contacted in April to have a tour and only half of the $1254 would be charged on my credit card as a deposit. On March 12, 2018, I contacted her as I noticed I was charged the full amount. Melissa responded right away saying that she would look into and fix it immediately but still no refund for the half the amount that she was not supposed to charge and very minimal contact after that. Also, I requested a confirmation of booking and contract. On April 21, 2018, I sent a message asking for the full refund of the party as I cancelled due to the lack of trust that I had in Melissa and any company she was affiliated with but no response. On April 26th, 2018, due to the lack of trust with Melissa and her company, I had no choice but to make a claim with visa card disputes to attempt to get my initial deposit 50% deposit back, which I did through visa disputes. On April 27th, 2018, Melissa finally returned my phone calls stating MudPie Playhouse was no longer proceeding. I stated I only wanted a full refund (the other half) and an invoice stating this. May 4th, 2018, still no invoice confirming that I wanted to cancel the party. Melissa responded by stating she was working with Chase bank and would hear back from them in 48 hours. Well guess what, On June 2, 2018, I had to request the confirmation again. Finally, an email sent by MudPie café “stating party is cancelled due the project MudPie Playhouse has been on permanent hold due to construction and permit delays. As a result, the following party booking will need to be canceled” (even though I had sent a message and phone call requesting to cancel the party). Melissa noted I needed to reference a number when you call your credit card company so they may reverse the charge on your credit card. June 25, 2018. Very disappointing day as the credit card company is now stating that I cannot dispute the other half of the paid amount. My credit card is suggesting put in a complaint with BBB and Consumer Protection but I must deal with Melissa directly. As you have read this has been going on since March and now it is June. I still have a charge on my visa for $627 that I am trying to get back.

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June 22, 2018

I wish I had read the reviews online and at BBB as I would have saved myself months of frustration, disappointment and stress. My initial contact with Melissa was positive until I prepaid for two signature parties. Her level of customer service after the parties were booked and paid for was extremely poor. I had to initiate any and all contact with her. It was so bad that at one point she was not returning any of my texts or emails. The only way she would respond is if I commented on her Facebook page (note: she does not allow any reviews on the site and my comments were always immediately deleted). I had to confirm that one of my parties was still going to take place as I hadn't heard from her. I also had to ask her about invitations. I did not get them until a week before the party. Once I had distributed them she told me the location had to change and I then had to try to reach out to everyone. At the party, the "adult food package" that we added on and that she claims is worth $250 only amounted to a few boxes of Pizza 73 pizza. Neither party we had she attended in person yet her children with there with her staff. I witnessed, along with my party guests, her kids eating our food and playing on the bouncy castle along with the kids. I was not told that I would be paying to babysit her kids or feed them. I have been promised that I would receive a partial refund after I indicated my many issues and asked for one (not all issues are even listed here). I am still waiting to receive said refund and it is almost 4 months later. I am hoping that people read this review, along with the many others and complaints lodged at the Better Business Bureau, and make the decision not to book with her. I realize it may seem ideal and easy but please trust me that it is anything but.

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March 5, 2018

2nd party in 2 years. First as a guest for a friend's party and then booked a ghostbusters party for my 8 year old son. It was a hit! Great job guys!

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March 5, 2018

We had a princess party (Signature package) for my daughter's 1st birthday at the North location. The decorations were beautiful. I initially was going to do the birthday party myself but decided to get some help as I have a newborn baby - and I'm so glad I did. I was a little nervous after reading some reviews but after speaking with the owner I decided to book the party. The staff for the party was fabulous and more than helpful the day of the event. I would totally recommend MudPie for a birthday party. We are now looking at their MudPie Camp for summer.

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March 5, 2018

Would not recommend. Before you invest, take the time to read the better business bureau, google and fb reviews.
We had a poor experience. Hired MudPie parties for a full birthday party experience. Very disappointed children. The superhero character was not provided although it was supposed to as part of the costs and package.
The kids party favors were provided for less children than were confirmed for the costs and total count before the event.
When we reached out to the planner our concerns were ignored. We tried to discuss the issues and the missing parts of the party package we paid for, no response.

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January 8, 2018

Not a good experience. I wish I would have seen the reviews on BBB.org
https://www.bbb.org/edmonton/business-reviews/party-planning/mudpie-parties-in-sherwood-park-ab-184958/reviews-and-complaints

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July 28, 2017

My son has done the MudPie camp for the last 2 summers and has loved it! Coming home each day with something awesome to share. The woman that runs this business I have known over the years from when she first started and is honestly one of the hardest working woman in business.

I finally was able to do a party for my son this summer and it was just as I had hoped. We did the Signature package and everything was taken care of. They even accommodated my concerns with some of the children being younger than the rest of the group and a separate activity station was set up for the little siblings while the older kids had their Superhero activities.

I would recommend this company to any mom or dad looking for an awesome party for their child.

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July 28, 2017

I had a ghostbusters party in April for my 8 year old and it was awesome. A giant stay puft marshmallow man greeted the children at the door. The kids still talk about this party. Fabulous job!

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July 28, 2017

The best experience I've had doing a birthday party. No stress. Everything was handled on site - the activities, decorations, and the host at the North location was amazing and helpful. I was able to bring food which is great to cater to what my family likes to eat. The kids had so much fun! Thank you so much!

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July 28, 2017

Not recommended. Way too expensive for a not so good service.

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June 1, 2017

Birthday party was held at the south location in May 2016. The nerf instruction began 15 minutes late and play time was not extended because of this.
Paid an additional $75 for use of the party room. Got the room almost an hour late. It was a disaster in there left by the previous party leaving me to locate and use a vacuum, wipe down sticky tables, and remove three black garbage bags which had been left in the room. Left with very little time to decorate.
Kids then came in chanting for pizza which the party leader had announced, when in fact there was no pizza at all, leaving the kids disappointed.
Left with extra time at the end of the scheduled party, the party leader was asked for extra play time with the nerf guns/bows & arrows since they hadn't used up their 75 minutes anyway. He refused. Tossed in a few soccer balls and left the building.
Emailed Melissa who asked for a number at which to reach me. Neither a phone call nor an email was received.

$300 for ending up with one hour of instruction/play with a half enthusiastic leader who cut short the play time, announced non-existent pizza, refused a few mins of extra(?? not really) play with the nerf toys, then disappeared.
$75 for a room I got to clean then barely have enough time to decorate because the earlier party overstayed.

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